Posts tagged Nestle

GREAT Speakers (Part II)

PB050107Rarely do I invite guest speakers to come to talk to my university classes whom I barely know or have never met. Usually they are people I am confident will deliver a good talk to my students because I have gotten to know them in the last several years I have been teaching in Kazakhstan.  Last night was that special exception when my masters class was treated to Australian dry humor with Russell Banham speaking about his journey from Australia to working at Deloitte in Almaty, Kazakhstan.  He had sage advice to deliver concerning his work experience but also about life values.

Russell began with a question about what happened in December of 1974, long before these Kazakh students had been born.  They guessed and guessed but all were wrong.  That was the date when Russell started working for Arthur Andersen accounting firm.  If the blow-up at Enron had not happened in 2002, which impacted Russell in Brisbane, Australia, he claimed he would probably still be working for Arthur Andersen as a life-long employee.  However, what is interesting with most competitive accounting firms is that mid-50s is the age of retirement from being a partner, but you can return as a mentor consultant for the same firm.  Russell’s dry humor went right over my graduate students’ heads when he admitted, “I’m 55…I know I don’t look it.”  To me, Russell looks like a happy, knowledgeable professor with distinguished, graying hair.

Kathy, his wife, was sitting in the back of the classroom with me and we both laughed.  I believe people with dry humor need others around them that “get it,” Kathy has gotten it over 27 years now.  To live in Kazakhstan for any length of time, you NEED a sense of humor.  What was funny was that Russell, in an e-mail exchange, had initially asked me what his wife had “volunteered” him for.  Never having met him, I didn’t know if this was a stern rebuke of my not letting him in on what I expected from him or if he was simply dashing off a quick note to me. E-mail messages sometimes have a strange way of getting things more complicated with even a simple inquiry.  So I rattled off in my e-mail back to Russell all the different speakers he might know and what the titles of their talks had been: Chevron – “Change Management,” Citibank – “Effective Management,” Nestle – “Values and Principles” but I added that our speaker from Nestle had brought bars of chocolate.

PB050106Naturally, the competitive Australian which Russell no doubt is, and not wanting his organization of Deloitte to be outdone, did one better than Nestle.  Russell brought Deloitte baseball hats as a gift for each of my students. Thanks Russell!!!

We’ve had some GREAT speakers in my English Speaking and Listening class and next week we will have our final speaker of the semester with Julia Connelly talking about her passion.

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MA Students’ Response to Nestle Values: Quality, Respect, Culture

Last night I gave a short answer mid-term exam to 20 of my masters students.  In the past several weeks I have had four very qualified speakers come from their different organizations to represent what they do in Kazakhstan.  The objective of this class is for my Kazakh students to listen, ask questions and take notes.  The resulting responses were in answer to the following question:  Of the three important Nestle values, which is the most important in Kazakhstan?

 1) Quality (provide an excellent product);

R.S. – Quality is most important for Kazakhstan because there is not much quality products and Nestle is one of the best who provides good nutrition for our people.

A.A. – Quality, because nowadays you can’t find a good product.  The prices of products don’t depend on its quality

 A.D. – Quality is the most important because KZ is going to be a member of WTO, and it is necessary to be competitive in foreign and local market.

 L.S. – I believe that for KZ the most important is Quality because some products arrive to KZ when only month or two is left till expiry date.

 K.L. – Quality is important because of our low quality of stuffs.  Specialists are necessary if we want to develop our country and bring benefits to people.

 A. B. I think in Kazakhstan and in any other country, quality of the product is the most important because Nestle product is mostly produced for children.

 S.Z.– I suppose quality is most important because our country is multicultural and it overcomes the non-discrimination policy but quality is under constant attack of cheaters and long distances can easily spoil Nestle’s products quality.

  2)Respect (no discrimination)

A.V. Respect, Kazakhstan is multinational country.  It is very important that people respect each other (nationality, religion etc.)

 A.T.– Respect other nationality because we live in country where a lot of people from different countries. Second, quality in everywhere to get success.

 D.D. – Respect, do not bribe to make Kazakhstan’s government less corrupted, to teach them how to do things without bribing.

 3)Culture (Nestle gives or takes no bribes)

S.K. – Culture because of Kazakh nation’s mentality

 A.Y. – I think that not giving bribes is the most important for KZ, because customers we will understand that this product is high quality.

 A.T. – Culture, no bribes

 A.I.– Culture is the most important in KZ most of our national companies are money/benefit oriented.

 A.B. – non-corruption, this is most important because it helps to normalize the business ethics inside of Kazakhstan.

 A.A. – Bribes (corruption) as everybody knows, bribes in KZ is well developed, if we eliminate bribes then Quality and equality will be higher

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Photos with Two Speakers from Chevron and Nestle

P9170538My MA graduate students listened to two lectures this past week as part of their English Listening and Speaking course.  Both speakers are friends of mine from outside my university.  They readily agreed and accepted to come and talk with my eager, graduate students.  

P9150530On Sept. 16, Marielena Andino, Project Manager at Chevron talked about “Change Management.”  On Sept. 18 a Financial Director for the Eurasia section of Nestle, Rafael Requena came and talked about “Nestle Principles.” After his talk and answering the students many questions, he handed out big Nestle candy bars.  My students were VERY pleased!  I was too.


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